Frequently Asked Questions (FAQ)

Store
Our permanent online storefront is www.kurator.my, opens 24 hours a day, 7 days a week!

Kurator’s only offline store is presently at Level 2, Isetan, Suria KLCC, Kuala Lumpur. More stores will be opening near you!

We are also coming to you! We schedule pop-up stores at various locations from time to time, please signup our newsletter of updates or simply follow us at Facebook or Instagram.

Delivery
Free Delivery
Shipments within Malaysia will be delivered free for orders above RM150. For all other orders, a delivery free of RM 10 (Peninsula Malaysia) or RM 12 (East Malaysia) applies.

International shipments will be delivered free for orders above RM800.

Courier

We use Pos Malaysia whenever available. In the unlikely event we could not ship via Pos Malaysia, a suitable alternative will be provided with no extra cost.

For detailed information and countries we current serve, kindly see our Delivery and Handling page for more information.

Stocks and Products
All products listed on Kurator.my are stored in a temperature-controlled environment in our office. We ensure all products are legitimately imported directly from the Principal, and underwent notification to the Malaysian National Pharmaceutical Regulatory Agency.

For more information on how we ensure our products are in strict adherence to the Malaysia’s Ministry of Health guidelines, kindly visit our Kurator and NPRA page.

Returns and Exchanges
General
We apologise as we are unable to provide returns for reasons beyond our mistake or omission.

Wrong Items Received/ Damaged Products
In the unfortunate event that we had shipped your order incorrectly, or the products were damaged, kindly contact us at help@kurator.my to arrange for return and exchange.

Unwanted Gifts/ Exchange
Received a gift but not quite what you need? Don’t worry, contact us for an exchange or simply ask for the amount to be credited as a store credit for your next purchase!

For further information, kindly visit our Returns and Exchanges page.

Privacy Policy
We are committed to respecting your privacy, and ensure any personal data in our possession will be utilized in strict accordance to Data Protection Act 2010 of Malaysia.

For further information, kindly visit our Privacy Policy page.