Delivery and Handling
Shipments within Malaysia will be delivered free for orders above RM150. For all other orders, a delivery fee of RM 10 (Peninsula Malaysia) or RM 12 (East Malaysia) applies.
For ASEAN countries (Thailand, Vietnam, Indonesia, Singapore, Philippines, Myanmar, Cambodia, Laos and Brunei), shipping will be free for orders above RM 350. For all other orders, a fixed delivery fee of RM 35 applies.
We now serve more countries! Customers from the United States, United Kingdom, Australia, New Zealand, China and Taiwan, shipping will be free for orders above RM500. For all other orders to these countries, a fixed delivery fee of RM 60 applies.
International shipments will be delivered free for orders above RM 800.
For domestic and most international order, We use Pos Malaysia EMS Service whenever available.
For shipments to Thailand we use DHL.
In the unlikely event we could not ship via our usual couriers, a suitable alternative will be provided with no extra cost.
In the unlikely event that the product ordered is out-of-stock, we shall notify you at the earliest opportunity for a refund or replacement.
Packing and Processing Time: 1-3 business days.
We endeavor to ship all orders within 1 business day. However, we plead for your understanding should we require extra time to prepare your order.
Courier Delivery Time
Peninsular Malaysia: 1-4 business days;
Sabah, Sarawak and Labuan and ASEAN countries: 1-5 business days;
International: Varies according to destination.
General Delivery Days
Pos Malaysia delivers Monday – Saturday (except 1st Saturday of every month and public holidays);
Orders shipped within Peninsular Malaysia can be expected much sooner than the estimated maximum delivery time. The majority of orders shipped to the Peninsula Malaysia can be expected within 2 – 4 business days.
Change/ Cancellation Of Order
Should you need to cancel or modify after placing your order kindly contact us immediately. We will accept the change/order if the goods have not been shipped.
Pickup From Store/ Cash On Delivery
Arrangements for COD can be requested. We strive to accommodate all requests based on our availability.
Flat Rate Shipping
All shipments within Malaysia are charged at a flat rate regardless of weight.
Peninsula Malaysia : RM 10 per order.
East Malaysia : RM 12 per order.
We ship to all other countries currently served by Pos Malaysia. To check if we ship to your country, kindly check from Pos Malaysia.
Shipping to other international destinations is charged based on shipping weight and dimension, and the cost will generally be less than RM100. Kindly contact us for a more precise quotation.
Import Tax and Duties
Unfortunately we are unable to individually assess import taxes for each countries and hence any import taxes and/ or duties incurred during the importation process for overseas order are the responsibility of the customer.
For ASEAN customers, we will provide notification notes alongside your orders to ease custom clearance. All our products are approved by the Malaysian regulatory agency and it will be mutually recognised within ASESAN agencies.
For all Malaysian customers, Kurator Sdn. Bhd. is currently not registered for GST and all prices are net.